Due to COVID-19 pandemic situation across country, many of our partners are affected due to shortage of material and manpower; therefore you may experience longer wait times for delivery of your products and refunds.



  • Shipping confirmation within 24 - 48 hours
  • Ground domestic shipping within 1 to 7 business days
  • International delivery timelines would vary depending on the order location; kindly consult with us before placing an order; write to us at support@nuaah.com
  • Standard Delivery timelines are not applicable for made-to-measure orders. They will follow exclusive timelines agreed between our designer and customer
  • See the delivery FAQs for details on shipping methods, costs and delivery times


  • Easy and complimentary, within 7 days
  • All products are made-on-order and can be returned or exchanged with any other products on the website. However, since these products are made-on-order, they are not eligible for a refund, we can initiate store credit, that you can use it to buy any other products on the website.
  • Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
  • All products listed under a particular category may not have the same returns policy, please refer to the product detail section before purchasing the product
  • Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
  • See conditions and procedure in our return FAQs